Your satisfaction is our #1 priority.
If you do not receive the product within the guaranteed time(45 business days not including 2-7 day processing) you can request a refund or a reshipment. If the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved. If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment. For defective or faulty products, please take photos or videos and email us at firstname.lastname@example.org – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product and below circumstances.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cute & Me (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of cuteandme.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Sale/Promotion items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Cute & Me. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.